Why is my WiFi 9000 Color Touchscreen Thermostat not following my schedule?

Your thermostat is equipped with the Smart Response Technology feature, which allows the thermostat to "learn" how long it takes to reach a desired setpoint and begin heating or cooling earlier than your scheduled start time. To disable this feature, go to Menu – Preferences on your thermostat screen.

Other causes can include incorrect time setting on the thermostat, or if connected to WiFi and registered, incorrect zip code being listed under the location settings. *Only available to modify from the My Total Connect Comfort web portal – not currently supported in the mobile app*