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Order Information
What is my order status?What payment methods can I use?Should I use spaces or dashes when I enter my credit card number?Does my billing address have to match the address on file with my credit card?Why is my credit card being rejected?
When will my credit card be charged?How will the charge show up on my credit card?Do I have to pay sales tax?How will you know where and how to send my physical product?How do I update my credit card when my preorder authorization has failed?
Shipping Information
Has my order shipped?How do I get my tracking number?Do you ship to my country?
When will my backorder ship?Can I change my shipping address?Can I change my shipping method?
Technical Support
How do I get technical support for my product?Why do I need to set my browser to accept cookies
Are cookies a security risk?How do I set up my browser to accept cookies?
Returns and Cancellations
What is your refund policy?When will I see my credit appear in my account?
How do I cancel my order?
Privacy and Security
What is your privacy policy?

Still need help?

Contact Customer Service

For any order placed before September 27, 2019, please contact our customer service representatives at: CustomerCare@jaggedpeak.com or 1-800-633-3991.

For any order placed between September 27, 2019 and January 27, 2025, please contact our customer service representatives with proof of purchase at: retailcustomercare@resideo.com.


For orders placed after January 27, 2025, please visit the Honeywell Home Order Lookup page to retrieve your order information.